FAQ's
Frequently Asked Questions
Email info@mexmydress.com as soon as possible. We can only change an address or item before shipment, and changes cannot be guaranteed once processing begins. Cancellations requested within 24 hours of payment qualify for a full refund of the product price and shipping fee. If requested more than 24 hours after payment but before shipment, 70% of the dress price and 100% of the shipping fee will be refunded. Once an order has shipped, it cannot be changed or cancelled.
Yes. Standard shipping is free for eligible addresses within the United States. Expedited shipping is available for US$24.99. The final shipping option and cost are confirmed at checkout.
We currently ship to eligible addresses within the United States only. International shipping is not available at this time. Enter your delivery address at checkout to confirm availability.
Delivery time includes processing plus shipping. Standard-size dresses are typically processed in 3–5 business days, and custom-size dresses in 5–7 business days. After processing, standard shipping takes 8–10 business days and expedited shipping takes 3–5 business days. These are estimates, so we recommend ordering 4–6 weeks before your event.
Standard-size dresses and eligible accessories may be returned within 30 days of delivery if they are unworn, unwashed, unaltered, free of odors or stains, and returned with all original tags, packaging, and accessories. Custom-sized, altered, final-sale, clearance, and marked non-returnable items are not eligible for return except when damaged, defective, incorrect, or required by law. We do not offer direct exchanges. Review the full Returns Policy and contact us for approval before sending anything back.
Compare your bust, waist, and hip measurements with our Size Guide, and check the fit notes on the product page. If you are between sizes or unsure, contact us before ordering and include your measurements. Custom sizing is available on selected styles, but custom-sized dresses are final sale except where stated in our Returns Policy.
We recommend ordering 4–6 weeks before your event. Delivery time includes processing and shipping, and all timing estimates can vary.
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