Shipping policy

Order Processing Time

Processing time is the time needed to prepare, produce, or tailor your item before it is handed to the carrier, and is separate from shipping transit time.

• "Ships in 48 Hours" items: typically processed and shipped within 48 hours of order confirmation. Shipping transit time is additional.
• Standard-Size Dresses: typically 3–5 business days.
• Custom-Size Dresses: typically 5–7 business days, produced using the measurements provided at checkout.

Processing times are estimates and may vary with style, order volume, and seasonal demand.

Shipping Methods, Cost & Transit Time

We currently ship to eligible addresses within the United States. Availability and final shipping cost are confirmed at checkout based on your delivery address.

• Standard Shipping: 8–10 business days — Free
• Expedited Shipping: 3–5 business days — US$24.99

Transit time begins once an order has been processed and handed to the carrier, and does not include processing time above.

Estimated Total Delivery Time

Total Delivery Time = Processing/Tailoring Time + Shipping Transit Time

• "Ships in 48 Hours" + Standard Shipping: up to 48 hours + 8–10 business days
• Standard-Size Dress + Standard Shipping: 3–5 business days + 8–10 business days
• Custom-Size Dress + Standard Shipping: 5–7 business days + 8–10 business days
• Any item + Expedited Shipping: applicable processing time + 3–5 business days

All timeframes are estimates only and are not guaranteed delivery dates.

Delays Beyond Our Control

We do our best to meet the estimated timeframes above, but delays can occasionally happen due to severe weather, carrier disruptions, customs processing, seasonal demand (especially March–April), or incomplete address information.

If you need your order by a specific date, please contact us before ordering so we can advise on realistic timing — we cannot guarantee delivery by a specific date.

Order Tracking

Once your order ships, tracking is emailed to the address used at checkout. Tracking may take 24–48 hours to update, and you can always check status directly with the carrier using your tracking number.

Marked "Delivered" but Not Received

Please check with household members, neighbors, your front desk or leasing office, and confirm your shipping address is correct. Carriers sometimes mark packages "delivered" shortly before arrival, so allow up to 24 hours.

If it still can't be found after 48 hours, email us at info@mexmydress.com with your order number and tracking number, and we'll help you file a carrier investigation.

Pending or Stalled Shipments

If tracking shows "pending" or hasn't updated in a while, this is usually a carrier-side delay from weather, local service interruptions, or address issues. Contact the carrier first; if they can't resolve it, email us at info@mexmydress.com with your order and tracking number.

Multiple-Item Orders

Items in one order may ship together or separately depending on availability and production. If your order includes items with different processing times, overall processing follows the longest one. Orders shipped separately may include more than one tracking number.

When to Order

To allow time for processing, tailoring, shipping, and any alterations, we recommend ordering at least four to six weeks before your event date.

Incorrect Shipping Information

Please double-check your shipping address before checkout. We're not responsible for delayed or failed delivery due to incorrect or incomplete address information. Spot an error? Email info@mexmydress.com right away and we'll try to correct it before your order ships.

Lost or Damaged Shipments

Lost Packages

If your tracking has not updated for an extended period, or your package is marked as delivered but still cannot be located after 48 hours, please email info@mexmydress.com with your order number and tracking number.

We will open an investigation with the carrier on your behalf and keep you informed of its progress. Once the carrier has completed its investigation, we will review the outcome and resolve your case based on the carrier's findings.

Items Damaged in Transit

If your order arrives damaged, please contact us as soon as possible, and no later than 30 days after delivery, with your order number and clear photographs of the item, its tags, and the original packaging.

Damaged items are handled under Section 7 of our Refund Policy. After verification, we will issue a full refund of the product price and any original shipping fee paid. We do not offer replacement items or reshipments.

Contact Us

Questions about shipping or your order status? Email us at info@mexmydress.com and we'll get back to you within 24 hours.

Shipping Origin

All orders are processed and shipped from China to eligible delivery addresses in the United States. The transit times listed above already include international shipping and U.S. customs clearance.

Please note that approved returns are not sent back to China — they go to our designated return warehouse in the United States. See our Returns Policy for details.

Duties & Taxes

You will not be charged any additional customs duties, import fees, or carrier brokerage charges upon delivery. Any applicable U.S. import duties and customs fees are handled by us.

Any applicable U.S. sales tax is calculated based on your delivery address and clearly displayed at checkout before you complete your purchase.

If a carrier ever asks you to pay duties or import fees at delivery, please do not pay — contact us at info@mexmydress.com with your order number and we will resolve it with the carrier.